Contact us



Couldn't find the information you need? Please Contact Us.

Phone: +91 8309796725

Email: Ropecraftsideas@gmail.com


Location

Muthuswamy Illam,
Teachers colony,
Velagoundampatti,
Namakkal, Tamilnadu - 637212
Timings - 10:30 AM to 6PM


We see to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to highest quality standards. If your are not happy with your purchase, please see options for returning or exchanging any of the items. 

Is my purchase eligible for exchange, and how do I exchange my purchase?

Your purchase is eligible for exchange only if its meets the following conditions:

* If the product you receive has genuine quality/ manufacturing defect, please do photograph this as soon as you have opened the packaging. 

* If the product is unused with original tags intact. 

*If your  purchase meets our return criteria , please contact our care team within 2 working days of delivery with the following information. 

*Order number

*Delivery address

* Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

You many contact us via email at  ropecrafts@gmail.com or call our customer care at 8309796725 from Monday to Saturday, between 10:30 AM to 6 PM. We will look into the issue and respond to you within 24 working hours. 


When will I receive the exchanged item?

Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time, this shall be conveyed by our customer care team.